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Cancellation, Return and Exchange Policy

Customer satisfaction is very important to us! Celebrity Hair And Beauty's #1 goal is to provide you with a full lace front wig which meets our high construction and craftsmanship standards and is made from only the best premium 100% human Indian hair available. All wigs are meticulously inspected prior to being shipped to you to insure that your wig meets these standards.

Cancellations

Custom made wigs are designed to fit your specific head measurements and as such we cannot cancel your order or issue a refund once construction of your wig has begun. If you have a problem with your wig after you receive it please refer to our return/exchange policy below:

Terms of Condition for Qualifying for a Wig Unit Exchange:

We Do Not Issue Refunds, however, If after receiving your custom made wig unit, you have a problem such as... your measurements were off and there is a problem with the fit or you do not like the hair color or texture, You can exchange the wig as long as the following criteria are met:

1. The wig must be in the original condition as it was sent to you. If the wig has been altered in any way, then we cannot do an exchange! This includes but is not limited to any of the following:

DO Not Cut the Lace

DO NOT Rip or Tear the Lace

DO NOT Put any kind of Chemicals on the Wig Unit

DO NOT Wear the Wig Unit

DO NOT Put Glue or Tape on the Wig Unit

DO NOT Put Products on the Wig Unit

DO NOT Wash or Condition the Wig Unit

DO NOT Dye the Wig Unit

DO NOT Perm or Put Relaxer on the Wig Unit

DO NOT Style or Cut the Hair of the Wig Unit

DO NOT Destroy or Lose any of the Original Packaging

DO NOT Try to Correct the Problem Yourself Prior to Calling Us

If you do any of the above, we WILL NOT accept the return and this policy will not apply. NO EXCEPTIONS.

Arranging An Exchange

Customer must notify us of the problem and desire to do an exchange within 72 hours of receipt of the wig unit by opening a support ticket. A support ticket can be opened 24 hours a day, 7 days a week by sending an email to: supportticket@lacefrontwigshop.com. Be sure to state your name, customer order number and detail the problem you are having with your wig. You may also call us at 877-409-9447. If you call after business hours or no-one is available at the time you call then you will be transferred to our messaging system. If this is the case, just leave a message stating that you wish to open a support ticket and be sure to include your name and order #. We will contact you within 24 hours or the next business day to address your issue.

To complete the exchange, the customer will be responsible for sending the un-altered, un-damaged wig back to us in its original packaging. We advise you return the unit with a Signature Delivery Confirmation and Insurance, as we will not be responsible for lost packages. You must include $9.95 with your wig for re-shipping of the exchange unit.

Upon receipt of the wig unit we will issue you a credit for the purchase price of your wig less a 20% re-stocking fee. For example: if your wig cost $600 then your credit after the 20% restocking fee would be $400. This credit can then be used toward the purchase price of a new wig.

Health and sanitary laws require that all returned wigs be properly cleaned and sanitized prior to being returned to inventory for future buyers. As such, we can not waive the 20% re-stocking fee. So please make sure that you take your head measurements correctly and choose the specifications that best fit your own style including but not limited to the hair texture, hair color, hair length, density, etc. prior to finalizing your order. If you are not clear on something, please ask questions first prior to ordering.

Return Policy When We Are At Fault:

In the rare event that you receive a wig that is different from your specifications (ie. You ordered blonde hair and received black). Then we will replace the wig at no charge to you or issue you a partial refund for the wig. The customer will be able to choose if she wants the partial refund or a replacement wig. If the customer chooses to receive a new wig then there will be no re-stocking fee and we will pay for the shipping of the original wig back to us and the shipping of the replacement wig back to you.

The wig must be in the original condition as it was sent to you. If the wig has been altered in any way, then we cannot do an exchange! This includes but is not limited to any of the following:

DO Not Cut the Lace

DO NOT Rip or Tear the Lace

DO NOT Put any kind of Chemicals on the Wig Unit

DO NOT Wear the Wig Unit

DO NOT Put Glue or Tape on the Wig Unit

DO NOT Put Products on the Wig Unit

DO NOT Wash or Condition the Wig Unit

DO NOT Dye the Wig Unit

DO NOT Perm or Put Relaxer on the Wig Unit

DO NOT Style or Cut the Hair of the Wig Unit

DO NOT Destroy or Lose any of the Original Packaging

DO NOT Try to Correct the Problem Yourself Prior to Calling Us

If you do any of the above, we WILL NOT accept the return and this policy will not apply. NO EXCEPTIONS.

Stock Wigs

All sales are final on stock wig sales.

Lace Front Wig Supplies

All sales are final on lace front wig supplies including all liquid and tape adhesives.

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Lace Front Wig Supplies

Disclaimer: The Lace front wigs listed on lacefrontwigshop.com are duplications of celebrity hairstyles and in no way are they being endorsed by the person listed in the photo. Our lace front wigs have not been endorsed by any celebrities and are only reproductions of the hairstyles in the images shown.